TERMS
If you do not agree to be bound by these terms and conditions, please stop using this site.
general condition
I reserve the right to refuse service to anyone, for any reason, at any time.
pricing
All prices displayed on my website are in € euros and refer to purchasing one single item or a set of items as specified in the description. Prices exclude delivery, charges for which will be added at checkout. Export orders outside the EU, as well as certain EU orders, may incur local customs duties and charges which are to be paid by you. I will advise you about any due customs duties or charges at time of your enquiry/order.
payment
You can securely order any of my dollhouse miniatures by using the 'buy button on each product page, which will take you to the Stripe payment portal. I accept payments by credit card, bank transfer or in cash. Bank transfers require 3 working days for bank clearance and you will receive a formal order confirmation once your payment has cleared. Creation of your order will not start until your full payment has been received.
I require full payment at time of order. For bespoke orders which are made to your custom requirements, or for orders with a lead time longer than 6 weeks, a 50% deposit payment is required with the remaining balance due before delivery. I cannot accept orders from any person younger than 18 years of age without the consent of that person's parent or carer.
Alternatively, you can purchase my work at https://www.etsy.com/shop/PeanutandPie.
delivery
I deliver worldwide.
Delivery times count from the moment your payment has cleared and you have received an order confirmation. Due to the complexity of production of some of my handmade items, I cannot guarantee a set delivery time. Additionally, courier services may face disruption. Delivery dates must be treated as an estimate only, and I accept no liability for failure to deliver within these estimated delivery times, nor for any loss or damage whatsoever arising directly or indirectly from any delay in the delivery of your order.
Each item will be packed meticulously using strong protective packaging to protect against transit damage. Delivery charges always include insurance to the value of your order. You must sign for delivery of your order on arrival and confirm that the contents are complete and in good order.
* Please sign 'unchecked' if you are not able to check the contents before signing; failure to do so will cause any transport insurance to become invalid.
Once delivery has been made, I am not to be held liable for any damage due to incorrect installation or unsafe storing or handling of the items.
returns
In the highly unlikely event that you are not completely satisfied with your order, you must notify me within 3 working days of delivery, detailing the reason for your dissatisfaction. Items which are unused, undamaged, in their original packaging and in immaculate condition, may be returned strictly within 14 working days from delivery. I unconditionally reserve the right not to refund if the items are not returned in 'as new' condition. More specifically, I will not accept returned items which fall into the following categories:
- any personalised items or items made to your specification,
- any items which have been used in any way and are no longer suitable for resale,
- any items which have been stained, damaged or wrongly treated,
- any packages where the return postage is unpaid.
Refunds are made for the cost of the items excluding any postage and packing. The items must be fully insured during transit and must be carefully and properly packed in the original packaging to prevent damage. If you are in any doubt, please contact me.
Bespoke orders (items produced to your specific requirements) cannot be returned.
cancellations
My legal obligation to you, under the European Directive on (Distance Selling) Regulations, is to grant you the unconditional right to cancel your order up to the point where you have been contacted and arrangements for delivery have been agreed. For cancellations of personalised or custom made items, of which production has commenced, no refund will be offered.
damaged items
Should the item you ordered have been damaged in transit, you need to notify me in writing strictly within 3 days of delivery. Depending on the nature of your order, I can then either replace the product as soon as possible or offer you a full refund within 30 days. Where the defect or damage is readily visible, this should be highlighted at the time of delivery. I accept no liability whatsoever in respect of any defect caused by fair wear and tear, by negligence or wilful damage, by failure to follow my instructions, by alteration of the items without my approval or by any other act of misconduct by third parties.
complaints
I want you to be completely satisfied with the products you purchase from me and the service I offer. If there is anything not to your satisfaction please let me know immediately so that I can act accordingly and effectively.
conformity of goods
I take every possible care to make sure that the descriptions, specifications and colours of my products are correct. However, while the colour reproduction of the products is a very close representation, I cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Due to the individual, handmade nature of my products, slight colour and size variations are always possible, but these variations will not alter the overall appearance or dimensions of the products.
For my dollhouse bedroom furnishings, mainly vintage, at times antique fabrics and materials are used. They are of excellent quality, however small imperfections should always be expected. For your order, different parts of certain patterned fabrics may be used, which means there may be very slight differences in appearance, however the overall look will always be the same as the images featuring on this website.
tax
Due to my French business structure, VAT/TVA is not applicable and therefore not included in my prices (“TVA non applicable, art. 293B du CGI”). Export orders outside the EU, as well as orders to certain European countries, may incur local customs duties and charges which are for client's account. I will advise you at time of enquiry/order but please contact me should you have any queries.
safety
My handmade dollhouse miniatures are intended for collector and display purposes and products should be handled gently. They do not carry the CE mark, have not been safety tested and are not certified as toys for young children. They are for decorative purposes and gentle play only. Whether suitable and safe for your child to use is ultimately for you, their carer, to decide and I do not accept any liability for any damage, injuries or accidents that may occur whilst using my products.
copyright
The contents of these website pages, including but not limited to business name, logo, designs, images, photographs and pictures and all written materials are the intellectual property of Peanut&Pie and reproduction in any form is prohibited without my specific consent. I am not responsible for the contents of external web sites linking to or from this site.
Please also read my Privacy Policy.